Privacy Policy

Last updated April 20, 2025

Casa Management Solutions ("Casa," "we," "us," or "our") is committed to protecting your privacy and building AI systems that are reliable, interpretable, and steerable.

This Privacy Policy explains how we collect, use, disclose, and process your personal data when you use our Mukasa.ai application and related services where Casa acts as a data controller ("Services").

This Privacy Policy does not apply where Casa acts as a data processor and processes personal data on behalf of commercial customers using our business services – for example, if your employer has provisioned you a Mukasa.ai Enterprise account, or you're using an app that is powered on the back-end with Mukasa.ai. In those cases, the commercial customer is the controller, and you can review their policies for more information about how they handle your personal data.

This Privacy Policy also describes your privacy rights. More information about your rights, and how to exercise them, is set out in Section 4 ("Rights and Choices").

Collection of Personal Data
Uses of Personal Data
How We Disclose Personal Data
Rights and Choices
Data Transfers
Data Retention and Security Controls
Children
Changes to Our Privacy Policy
Contact Information
Legal Bases for Processing

1. Collection of Personal Data

We collect the following categories of personal data:

Personal data you provide to us directly

Identity and Contact Data: Casa collects identifiers, including your name, email address, and phone number when you sign up for a Mukasa.ai account, or to receive information on our Services. We may also collect or generate indirect identifiers (e.g., "USER12345").
Payment Information: We shall collect your payment information if you choose to purchase access to Mukasa.ai products and services.
Inputs and Outputs: Our AI services allow you to interact with the Services in a variety of formats ("Prompts" or "Inputs"), which generate responses ("Outputs") based on your Inputs. This includes where you choose to integrate third-party applications with our services. If you include personal data or reference external content in your Inputs, we will collect that information and this information may be reproduced in your Outputs.
Feedback on your use of our Services: We appreciate feedback, including ideas and suggestions for improvement or rating an Output in response to an Input ("Feedback"). If you rate an Output in response to an Input, we will store the entire related conversation as part of your Feedback.
Communication Information: If you communicate with us, including via our support channels, we collect your name, contact information, and the contents of any messages you send.

Personal data we receive automatically from your use of the Services

When you use the Services, we also receive certain technical data automatically (described below, collectively "Technical Information"). This includes:

Device and Connection Information: Consistent with your device or browser permissions, your device or browser automatically sends us information about when and how you install, access, or use our Services. This includes information such as your device type, operating system information, browser information and web page referers, mobile network, connection information, mobile operator or internet service provider (ISP), time zone setting, IP address (including information about the location of the device derived from your IP address), identifiers (including device or advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers).
Usage Information: We collect information about your use of the Services, such as the dates and times of access, browsing history, search, information about the links you click, pages you view, and other information about how you use the Services, and technology on the devices you use to access the Services.
Log and Troubleshooting Information: We collect information about how our Services are performing when you use them. This information includes log files. If you or your device experiences an error, we may collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred.
Cookies & Similar Technologies: We and our service providers use cookies, scripts, or similar technologies to manage the Services and to collect information about you and your use of the Services. These technologies help us to recognize you, customize or personalize your experience, market additional products or services to you, and analyze the use of our Services to make them safer and more useful to you.

Personal data we collect or receive to train our models

Casa obtains personal data from various sources in order to train our models. Specifically, we train our models using data from the following sources:

Publicly available information via the Internet
Datasets that we obtain through commercial agreements with third party businesses
Data that our users or crowd workers provide
Data that we generate internally

2. Uses of Personal Data

We use your personal data for the following purposes:

To provide, maintain and facilitate any products and services offered to you with respect to your Mukasa.ai account, which are governed by our Terms of Service;
To provide, maintain and facilitate optional services and features that enhance platform functionality and user experience;
To communicate with you, including to send you information about our Services and events;
To create and administer your Mukasa.ai account;
To facilitate payments for products and services provided by Casa;
To prevent and investigate fraud, abuse, and violations of our Usage Policy, unlawful or criminal activity, unauthorized access to or use of personal data or Casa systems and networks, to protect our rights and the rights of others, and to meet legal, governmental and institutional policy obligations;
To investigate and resolve disputes;
To investigate and resolve security issues;
To debug and to identify and repair errors that impair existing functionality;
To improve the Services and conduct research; and
To enforce our Terms of Service and similar terms and agreements, including our Usage Policy.

We will not use your Inputs or Outputs to train our models, unless: (1) your conversations are flagged for Trust & Safety review (in which case we may use or analyze them to improve our ability to detect and enforce our Usage Policy, including training models for use by our Trust and Safety team), or (2) you've explicitly reported the materials to us (for example via our feedback mechanisms), or (3) you've otherwise explicitly opted in to the use of your Inputs and Outputs for training purposes.

3. How We Disclose Personal Data

Casa will disclose personal data to the following categories of third parties for the purposes explained in this Policy:

Affiliates & corporate partners: Casa discloses the categories of personal data described above between and among its affiliates and related entities.
Service providers & business partners: Casa may disclose the categories of personal data described above with service providers and business partners for a variety of business purposes, including website and data hosting, ensuring compliance with industry standards, research, auditing, data processing, and providing you with the services.

Casa may also disclose personal data in the following circumstances:

As part of a significant corporate event: If Casa is involved in a merger, corporate transaction, bankruptcy, or other situation involving the transfer of business assets, Casa will disclose your personal data as part of these corporate transactions.
Third-Party Websites and Services: Our Services may involve integrations with, or may direct you to, websites, apps, and services managed by third parties. By interacting with these third parties, you are providing information directly to the third party and not Casa and subject to the third party's privacy policy. If you access third-party services, such as social media sites or other sites linked through the Services, these third-party services will be able to collect personal data about you, including information about your activity on the Services. If we link to a site or service via our Services, you should read their data usage policies or other documentation. Our linking to another site or service doesn't mean we endorse it or speak for that third party.
Pursuant to regulatory or legal requirements, safety, rights of others, and to enforce our rights: We may disclose personal data to governmental regulatory authorities as required by law, including for legal, tax or accounting purposes, in response to their requests for such information or to assist in investigations. We may also disclose personal data to third parties in connection with claims, disputes or litigation, when otherwise permitted or required by law, or if we determine its disclosure is necessary to protect the health and safety of you or any other person, to protect against fraud or credit risk, to enforce our legal rights or the legal rights of others, to enforce contractual commitments that you have made, or as otherwise permitted or required by applicable law.
With an individual's consent: Casa will otherwise disclose personal data when an individual gives us permission or directs us to disclose this information, including as a part of our Services.

4. Rights and Choices

Depending on where you live and the laws that apply in your country of residence, you may enjoy certain rights regarding your personal data, as described further below. However, please be aware that these rights are limited, and that the process by which we may need to action your requests regarding our training dataset are complex. We may also decline a request if we have a lawful reason for doing so.

To exercise your rights, you or an authorized agent may submit a request by emailing us at privacy@casamanagementsolutions.com. After we receive your request, we may verify it by requesting information sufficient to confirm your identity. Casa will not discriminate based on the exercising of privacy rights you may have. Set out below is a summary of the rights which you may enjoy, depending on the laws that apply in your country of residence.

Right to know: the right to know what personal data Casa processes about you, including the categories of personal data, the categories of sources from which it is collected, the business or commercial purposes for collection, and the categories of third parties to whom we disclose it.
Access & data portability: the right to request a copy of the personal data Casa processes about you, subject to certain exceptions and conditions. In certain cases and subject to applicable law, you have the right to port your information.
Deletion: the right to request that we delete personal data collected from you when you use our Services, subject to certain exceptions. You also are able to delete individual conversations, which will be removed immediately from your conversation history and automatically deleted from our back-end within 30 days.
Correction: the right to request that we correct inaccurate personal data Casa retains about you, subject to certain exceptions. Please note that we cannot guarantee the factual accuracy of Outputs. If Outputs contain factually inaccurate personal data relating to you, you can submit a correction request and we will make a reasonable effort to correct this information—but due to the technical complexity of our large language models, it may not always be possible for us to do so.
Objection: the right to object to processing of your personal data, including profiling conducted on grounds of public or legitimate interest. In places where such a right applies, we will no longer process the personal data in case of such objection unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise or defense of legal claims. If we use your information for direct marketing, you can object and opt out of future direct marketing messages using the unsubscribe link in such communications.
Restriction: the right to restrict our processing of your personal data in certain circumstances.
Withdrawal of consent: Where Casa's processing of your personal data is based on consent, you have the right to withdraw your consent. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Automated decision-making: Casa does not engage in decision making based solely on automated processing or profiling in a manner which produces a legal effect (i.e., impacts your legal rights) or significantly affects you in a similar way (e.g., significantly affects your financial circumstances or ability to access essential goods or services).

5. Data Transfers

When you access our Services, your personal data may be transferred to our servers, or to other countries outside your home country. This may be a direct provision of your personal data to us, or a transfer that we or a third party make.

Where required by applicable law, we ensure sufficient data protection safeguards for international transfers of data through appropriate legal frameworks, such as standard contractual clauses or adequacy decisions where available.

6. Data Retention and Security Controls

Casa retains your personal data for as long as reasonably necessary for the purposes outlined in this Privacy Policy.

When the personal data collected is no longer required by us, we and our service providers will perform the necessary procedures for destroying, deleting, erasing, or converting it into an anonymous form as permitted or required under applicable laws.

User-Generated Content Ownership

All content, including images, text, audio, and other media generated by users through the Mukasa.ai platform:

Belongs to the users who have full rights to share, distribute, modify, and use such content as they see fit.
Is also licensed to Casa Management Solutions, granting us the right to use, reproduce, modify, and distribute such content for purposes related to improving our services, marketing, or other business purposes.
When using user-generated content, Casa Management Solutions will respect users' privacy and will not unnecessarily disclose personally identifiable information.
Casa Management Solutions reserves the right to showcase user-generated content as examples of the platform's capabilities, unless a user has explicitly opted out of such usage.

Aggregated or De-Identified Information

We may process personal data in an aggregated or de-identified form to analyze the effectiveness of our Services, conduct research, study user behavior, and train our AI models as permitted under applicable laws. For instance:

When you submit Feedback, we disassociate Inputs and Outputs from your user ID to use them for training and improving our models.
If our systems flag Inputs or Outputs for potentially violating our Usage Policy, we disassociate the content from your user ID to train our trust and safety internal classification and generative models. However, we may re-identify the Inputs or Outputs to enforce our Usage Policy with the responsible user if necessary.
To improve user experience, we may analyze and aggregate general user behavior and usage data. This information does not identify individual users.

Security Controls

We implement appropriate technical and organizational security measures designed to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

7. Children

Our Services are not directed towards, and we do not knowingly collect, use, disclose, sell, or share any information about, children under the age of 18. If you become aware that a child under the age of 18 has provided any personal data to us while using our Services, please email us at privacy@casamanagementsolutions.com and we will investigate the matter and, if appropriate, delete the personal data.

8. Changes to Our Privacy Policy

Casa may update this Privacy Policy from time to time. We will notify you of any material changes to this Privacy Policy, as appropriate, and update the Effective Date at the top. You can view a summary of privacy policy changes and previous versions by contacting us.

9. Contact Information

If you have any questions about this Privacy Policy, or have any questions, complaints or requests regarding your personal data, you can contact us as described below:

Casa Management Solutions
Kampala
Kampala, Sir Apollo Kaggwa Road, 256
Uganda
Email: privacy@casamanagementsolutions.com
Website: www.casamanagementsolutions.com
Hours: Mon. - Fri. 8AM - 6PM

Please note that under many countries' laws, you have the right to lodge a complaint with the supervisory authority in the place in which you live or work.

10. Legal Bases for Processing

Purpose	Type of Data	Legal Basis
To provide, maintain and facilitate any products and services offered to you with respect to your Mukasa.ai account	Identity and Contact Data, Payment Information, Feedback, Inputs and Outputs	Contract
To provide, maintain and facilitate optional services and features that enhance platform functionality and user experience	Identity and Contact Data, Feedback, Inputs and Outputs	Legitimate interests: It is in our and our users' legitimate interests to expand our product features and deliver additional services that enhance platform functionality and user experience.
To communicate with you, including to send you information about our Services and events	Identity and Contact Data, Communication Information, Technical Information	Where necessary to perform a contract with you. Your consent when we ask for it to process your personal data for a specific purpose that we communicate to you.
To create and administer your Mukasa.ai account	Identity and Contact Data, Payment Information, Feedback	Contract
To facilitate payments for products and services provided by Casa	Identity and Contact Data, Payment Information	Contract
To prevent and investigate fraud, abuse, and violations of our Usage Policy, unlawful or criminal activity, unauthorized access to or use of personal data or Casa systems and networks	Identity and Contact Data, Payment Information, Inputs and Outputs, Technical Information	Legitimate interests, Legal obligation: It is our legitimate interest to protect our business, employees and users from illegal activities, inappropriate behavior or violations of terms that would be detrimental. We also have a duty to cooperate with authorities.
To investigate and resolve disputes	Identity and Contact Data, Inputs and Outputs, Feedback	Legitimate interests, Legal obligation: It is our legitimate interest to fully understand and make reasonable efforts to resolve customer complaints in order to improve user satisfaction. We also have a legal obligation in some cases.
To investigate and resolve security issues	Identity and Contact Data, Feedback, Technical Information, Inputs and Outputs	Legal obligation, Legitimate interests: It is our legitimate interest to protect user data and our systems from intrusion or compromise through monitoring and swift response. We also have a legal obligation to provide adequate security safeguards.
To debug and to identify and repair errors that impair existing functionality	Identity and Contact Data, Feedback, Technical Information	Legitimate interests: It is our legitimate interest to maintain continuous functioning of our services and rapid correction of problems to ensure a positive user experience that encourages engagement.
To improve the Services and conduct research	Identity and Contact Data, Feedback, Technical Information, Inputs and Outputs	Legitimate interests: It is our legitimate interest and in the interest of Casa users to evaluate the use of the Services and adoption of new features to inform the development of future features and improve direction and development of the Services.
To improve the Services and conduct research (including model training)	Feedback (which may include Inputs and Outputs), Inputs and Outputs flagged for Trust & Safety review	Consent (when users submit Feedback), Legitimate interests (for trust and safety purposes): It is our legitimate interest and in the interest of Casa users to evaluate the use of the Services and adoption of new features to inform the development of future features and improve direction and development of the Services.
To enforce our Terms of Service and similar terms and agreements, including our Usage Policy	Identity and Contact Data, Inputs and Outputs, Technical Information	Contract, Legitimate interests: In certain circumstances outside of the performance of our contract with you, we may rely on legitimate interests. It is our legitimate interest to enforce the rules and policies governing use of our services, to maintain intended functionality and value for users. We aim to provide a safe, useful platform.